One customer said he sent money from an app-linked card.
Atlanta — Several Chick-fil-A customers say hackers have gotten their hands on their apps and are stealing money from linked bank accounts. It said it was investigating any allegations.
Kimberly Weot, a devoted customer, said Wednesday someone accessed her Chick-fil-A One account, changed the account’s email address, and transferred money from her card. She asked her chicken chain for help, but she didn’t get a response, so she contacted 11Alive.
“I just want to let them know the situation,” Weot said.
Weot’s story helped alert the Atlanta-based company that there was a problem. In a statement, a Chick-fil-A spokeswoman said the company is working to understand how some customers fell victim to the scam.
“Chick-fil-A is aware of suspicious activity on some of our customers’ Chick-fil-A One accounts. We are still investigating whether we were the target of this fraudulent activity, but it was not due to a compromise of Chick-fil-A Inc.’s internal systems,” read part of the statement.
Weot hopes her story serves as a warning to people who may not use the app much but have linked their bank accounts. She suggested people check to see if there was any activity of hers.
“I know a lot of people are really into hacking,” she said, hoping that people and companies would take more steps to prevent this from happening to others. I’m in
Chick-fil-A reiterated that it does not appear to have had a data breach but is still investigating the allegations.
“Chick-fil-A is committed to protecting customer data and is working quickly to resolve any issues,” said a spokesperson.
The company asks customers to contact Chick-fil-A CARES online or call 1-866-232-2040 to report suspicious account activity.