Chick-fil-A urges customers to take action, investigates ‘fraudulent activity’ on mobile app accounts

Chick-fil-A, Inc. announced an investigation to inform customers of suspected “fraudulent activity” on some of their mobile app accounts and to identify the source.

“Chick-fil-A is aware of suspicious activity on some customers’ Chick-fil-A One accounts,” the company said in a statement Thursday. “While we are investigating what happened and how certain customers were targeted by this fraudulent activity, it is not due to a compromise of Chick-fil-A’s internal systems.”

The beloved chicken sandwich retailer emphasized that its internal systems were not compromised and said it was taking steps to protect affected accounts and tighten security protocols. rice field.

“Chick-fil-A is committed to protecting your data and is working quickly to resolve issues. Contact Chick-fil-A CARES online or call 1-866-232-2040 Please call us to report suspicious account activity,” the statement read.

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waffle fried chicken sandwich

A chicken sandwich with waffle fries on November 8, 2017 in Dedham, Massachusetts. (The Boston Globe/Getty Images via David L. Ryan/Getty Images)

Protect Your Account We are writing to let you know that some of our customers are experiencing suspicious activity on their Chick fil A One® accounts. While we are still investigating how a particular customer was targeted by this fraudulent activity, the affected member has already taken precautions to further protect her account and is reviewing the situation. and tightens her security protocols as needed. This activity is not the result of a compromise of Chick fil A's internal systems. To keep your account proactively secure, we always recommend updating your password to a new password unique to your Chick fil A One account. It only takes a few minutes to reset your password. Click here for step-by-step instructions for updating online or via the Chick fil A® app.  Chick fil A is committed to protecting customer data and is working quickly to resolve issues for affected customers. We understand and take seriously the trust you place in us to ensure the security of your personal information. We apologize for the inconvenience. You can also check our Suspicious Activity FAQ for more information.

Chick-fil-A sent an email to app users warning them of “suspicious activity” and urging customers to change their Chick-fil-A One account passwords. (Fox News/Fox News)

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In a message to app users, Chick-fil-A advised customers to change their account passwords.

“We have already taken precautionary measures to further protect affected member accounts, and we continue to review the situation and strengthen our security protocols where necessary. It is not a result,” an email was sent. to customers in the state of Friday.


“Chick‑fil‑A is committed to protecting your data and is working quickly to resolve any customer issues impacted. To ensure your personal information is secure, We understand and take seriously the trust our customers place in us and we apologize for any inconvenience caused,” the company said.

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